Provided below is the Hot Dog On A Run Service Agreement.  Please read and review. In the text box at the bottom of this page, please type your name and date, which signifies that you have read and understand the terms and conditions of the agreement.

 

PERSONAL PET ASSISTANT SERVICE AGREEMENT

This agreement to enter into pet care services is entered into by and between, client / customer identified below (hereinafter “Owner”) and Tara Brooks, CEO and/or her authorized agents on behalf of Hot Dog On A Run, (hereinafter “Pet Assistant(s)”). 

PERMISSION TO ACCESS 

Pet Assistant(s) has permission to enter premises to care for pets during the dates the Owner is in need of pet care services. Oral requests are the usual nature of the pet assistant/sitting business. 

SUPPLIES

Owner will supply all food and other necessary supplies while Pet Assistant(s) is caring for the pet(s). If it is necessary for the Pet Assistant(s) to purchase items such as dog food, cat litter, or other necessary items, the Owner will be responsible for full reimbursement. Hot Dog On A  Run will supply a copy of the receipt with the invoice for pet supply runs with an explanation for need of purchase.

PET BEHAVIOR DISCLOSURE

Owner represents to the best of their knowledge that they have fully disclosed to the Pet Assistant(s) their pet(s) behaviors, including any indicators of or previous aggressive behaviors toward humans and/or other animals. Owner represents that their pet is not under a 10­ day rabies quarantine. Pet care services will NOT be performed if full disclosure is not provided or if pet is under quarantine of any kind. Furthermore, Owner represents that pet(s) is current on vaccinations. Should Pet Assistant(s) be bitten or otherwise exposed to any possible disease or ailment received from Owner’s pet(s), Owner agrees to immediately provide evidence of current vaccinations and expressly agrees to indemnify Pet Assistant(s) for any reasonable medical costs and damages incurred by Pet Assistant(s) to assure Pet Assistant(s)’ safety and physical well being. 

PAYMENT FOR SERVICES

Owner is responsible for prompt payment of fees, which are due upon receipt of invoice. A handling fee ($35.00) will be charged on all returned checks. Owner expressly agrees that any unpaid delinquent fees (30 days past date of invoice), shall be subject to a 5% interest charge, which shall continue to accrue on all unpaid fees until paid in full. 

SCHEDULING SERVICE

Each day our team of pet care pros provide services to many clients and pets, each of whom deserve our full, un-rushed attention. The scheduling process is extremely complex and requires hours of work on our part the day before service is provided to ensure that the following day your pet gets our full attention. Therefore, we must establish firm scheduling deadlines to ensure that we can focus on providing the best care for your pets. Please help us help you by scheduling service early and notifying us about any changes or cancellations as soon as possible. While we will make every reasonable effort to accommodate last-minute / same day requests, we cannot guarantee availability of service providers.

Call or text 323-364-8212

  • Scheduling service prior to 6 pm PT the day before the service will result in no additional fee assessed;
  • Scheduling service between 6 pm and Midnight PT the night before the service will result in a $5 fee, in addition to the cost of the service provided;
  • Schedule service on same day as service (after Midnight PT) will result in a $7 fee, in addition to the cost of the service provided.

CHANGING SCHEDULED SERVICE

Call or text 323-364-8212

  • Changing scheduled service prior to 6 pm PT the day before the service will result in no additional fee assessed;
  • Changing (not cancelling) scheduled pet walking-type service between 6 pm and Midnight PT the night before the service will result in a $5 fee, in addition to the cost of the service provided;
  • Changing (not cancelling) scheduled pet walking-type service on same day as service (after Midnight PT) will result in a $7 fee, in addition to the cost of the service provided. 

CANCELLING SCHEDULED SERVICE

Call or text 323-364-8212

  • Cancelling scheduled service prior to 6 pm PT the day before the service will result in no additional fee assessed;
  • Cancelling scheduled pet walking type service between 6 pm and Midnight PT the night before the service will result in a fee equal to 50% of the cost of the previously schedule service;
  • Cancelling scheduled pet walking type service on the same day of service (after Midnight PT) will result in a fee equal to 100% of the cost of the previously schedule service. 

CANCELLING PET SITTING OR BOARDING SERVICE

Call or text 323-364-8212

  • Cancelling scheduled pet sitting or boarding type service prior to 6 pm PT the day before the service will result in no additional fee assessed;
  • Cancelling any scheduled pet sitting or boarding type service after 6 pm the evening before the service will result in a $50 fee.

SURCHARGES

$10 service surcharge applies for all pet care services provided on the following US holidays: New Years Day, Martin Luther King Day, Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve Day, Christmas Day, New Years Eve Day. This additional fee is provided directly to the pet care professional that performs the service for your pets on these important days.

$10 service surcharge applies for pet walking-type services that are scheduled to occur between 7 pm and 8 am, 7 days per week.

INCLEMENT WEATHER POLICY

In dangerous weather conditions (ie. heavy rain, hail, lightening), your Pet Assistant(s) will arrive as scheduled. Your pet(s) will be provided a potty break and the remainder of the visit will be spent with the pet in the home, providing them with plenty of playtime and TLC. 

FUTURE SERVICES

This agreement will be binding in the event Owner wishes to utilize Pet Assistant(s)’ services in the future and for all future visits mutually agreed upon by the parties. 

FULLY INTEGRATED AGREEMENT

The parties agree that the representations, terms and conditions stated in the herein agreement, represent the full agreement by and between the parties and that any modification of this agreement must be agreed to by and between the Owner and Pet Assistant(s) in writing.

BY ENTERING MY NAME in the text box provided on this page signifies that I have reviewed this service contract for completeness and accuracy and understand the terms, warranties and conditions stated herein.

Pet Owner / Client Name *
Pet Owner / Client Name
I have reviewed this service contract for completeness and accuracy and understand the terms, warranties and conditions stated herein.
Date of Agreement *
Date of Agreement