Provided below is the Hot Dog On A Run Service Agreement. Please read and review. In the text box at the bottom of this page, please type your name and date, which signifies that you have read and understand the terms and conditions of the agreement.
HOT DOG ON A RUN - PERSONAL ASSISTANTS TO YOUR PETS
This agreement to enter into pet care services (“Agreement”) is entered into by and between, client / customer identified below (hereinafter “Owner”)on the one hand, and Tara Brooks, CEO and/or her authorized agents on behalf of Hot Dog On A Run, (hereinafter “Pet Assistant(s)”) and Hot Dog on a Run (“Company”) on the other hand. Pet Care services includes, but is not limited to, walking, hiking, bathing, feeding, pet-sitting, and pet-taxi (“Services”).
PERMISSION TO ACCESS
Pet Assistant(s) has permission to enter premises to provide Services herein requested by Owner for pets during the dates the Owner is in need of such Services.
Owner will supply all food and other necessary supplies while Pet Assistant(s) is providing Services for the pet(s). If it is necessary for the Pet Assistant(s) to purchase items such as dog food, cat litter, or other necessary items, the Owner will be responsible for full reimbursement. Company will supply a copy of the receipt with the invoice for pet supply runs with an explanation for need of purchase.
PET BEHAVIOR DISCLOSURE
Owner represents to the best of their knowledge that they have fully disclosed to the Pet Assistant(s) their pet(s) behaviors, including any indicators of or previous aggressive behaviors toward humans and/or other animals. Owner represents that their pet is not under a 10 day rabies quarantine. Pet care Services will NOT be performed if full disclosure is not provided or if pet is under quarantine of any kind. Furthermore, Owner warrants and represents that pet(s) is current on vaccinations. Should Pet Assistant(s) be bitten or otherwise exposed to any possible disease or ailment received from Owner’s pet(s), Owner agrees to immediately provide evidence of current vaccinations and expressly agrees to indemnify and hold Pet Assistant(s) and Company harmless for any reasonable medical costs and damages incurred by Pet Assistant(s) to assure Pet Assistant(s)’ safety and physical well being.
Owner agrees that all claims and disputes arising under or relating to this Agreement are to be settled by binding arbitration in the state of California or another location mutually agreeable to the parties. An award of arbitration may be confirmed in a court of competent jurisdiction. Owner further agrees that Owner’s sole remedy shall be limited to a remedy at law and in no way shall Owner have the right to enjoin the services and/or business operations of Company.
PAYMENT FOR SERVICES
Owner is responsible for prompt payment of fees, which are due upon receipt of invoice. A handling fee ($35.00) will be charged on all returned checks. Owner expressly agrees that any unpaid delinquent fees (30 days past date of invoice), shall be subject to a 5% interest charge, which shall continue to accrue on all unpaid fees until paid in full. If Owner’s account is delinquent for a period of more than three (3) billing cycles, Company shall have the right to suspend any and all Services until such account is brought to good-standing.
Each day Company’s team of pet care pros provide Services to many clients and pets, each of whom deserve Company’s full, un-rushed attention. The scheduling process is extremely complex and requires hours of work on Company’s part the day before Service is provided to ensure that the following day Owner’s pet(s) receives Company’s full attention. Therefore, Company must establish firm scheduling deadlines to ensure that Company can focus on providing the best care for Owner’s pet(s). All scheduling requests shall be made by Owner. It is Owner’s responsibility to schedule Services in a timely fashion and Company reserves the right to deny or increase the pricing of such Service requests. While Company will make every reasonable effort to accommodate last-minute / same day requests, Company cannot guarantee availability of service providers.
To schedule Service, please visit and register any and all pet(s) at Company’s portal (“PSC”):
Scheduling service prior to 6 pm PT the day before the service will result in no additional fee assessed;
Scheduling service between 6 pm and Midnight PT the night before the service will result in a $5 fee, in addition to the cost of the service provided;
Schedule service on same day as service (after Midnight PT) will result in a $7 fee, in addition to the cost of the service provided.
CHANGING SCHEDULED SERVICE
All changes in Service must be made through PSC.
Changing scheduled service prior to 6 pm PT the day before the service will result in no additional fee assessed;
Changing (not cancelling) scheduled pet walking-type service between 6 pm and Midnight PT the night before the service will result in a $5 fee, in addition to the cost of the service provided;
Changing (not cancelling) scheduled pet walking-type service on same day as service (after Midnight PT) will result in a $7 fee, in addition to the cost of the service provided.
CANCELLING SCHEDULED SERVICE
All cancellations in Service must be made through PSC.
Cancelling scheduled service prior to 6 pm PT the day before the service will result in no additional fee assessed;
Cancelling scheduled pet walking type service between 6 pm and Midnight PT the night before the service will result in a fee equal to 50% of the cost of the previously schedule service;
Cancelling scheduled pet walking type service on the same day of service (after Midnight PT) will result in a fee equal to 100% of the cost of the previously schedule service.
CANCELLING PET SITTING OR BOARDING SERVICE
All cancellations in Service must be made through PSC.
Cancelling scheduled pet sitting or boarding type service prior to 6 pm PT the day before the service will result in no additional fee assessed;
Cancelling any scheduled pet sitting or boarding type service after 6 pm the evening before the service will result in a $50 fee.
$10 service surcharge applies for all Services provided on the following US holidays: New Years Day, Martin Luther King Day, Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve Day, Christmas Day, New Years Eve Day. This additional fee is provided directly to the pet care professional that performs the Service for any and all pet(s) on these important days.
$10 service surcharge applies for pet walking-type services that are scheduled to occur between 7 pm and 8 am, 7 days per week.
INCLEMENT WEATHER POLICY
In dangerous weather conditions (ie. heavy rain, hail, lightening), Pet Assistant(s) will arrive as scheduled. Owner’s pet(s) will be provided a potty break and the remainder of the visit will be spent with the pet in the home, providing them with plenty of playtime and TLC.
This Agreement will be binding in the event Owner wishes to utilize Pet Assistant(s)’ or Company’s Services in the future and for all future visits mutually agreed upon by the parties.
FULLY INTEGRATED AGREEMENT
The parties agree that the representations, terms and conditions stated in the herein agreement, represent the full agreement by and between the parties and that any modification of this agreement must be agreed to by and between the Owner and Company in writing.
BY ENTERING OWNER’S NAME in the text box provided on this page, Owner agrees to have reviewed this service contract for completeness and accuracy and that Owner understands the terms, warranties, and conditions stated herein.