The Importance of Communication in Scheduling

Each day our team of pet care pros provide services to many clients and pets, each of whom deserve our full, un-rushed attention. The scheduling process is extremely complex and requires hours of work on our part the day before service is provided to ensure that the following day your pet gets our full attention. Therefore, we must establish firm scheduling deadlines to ensure that we can focus on providing the best care for your pets. Please help us help you by scheduling service early and notifying us about any changes or cancellations as soon as possible. Also, while we will make every reasonable effort to accommodate last-minute / same day requests, we cannot guarantee availability of service providers. Thank you!

Scheduling Service

Call or text 323-364-8212

  • Scheduling service prior to 6 pm PT the day before the service will result in no additional fee assessed;
  • Scheduling service between 6 pm and Midnight PT the night before the service will result in a $5 fee, in addition to the cost of the service provided;
  • Schedule service on same day as service (after Midnight PT) will result in a $7 fee, in addition to the cost of the service provided.

Changing Scheduled Service

Call or text 323-364-8212

  • Changing scheduled service prior to 6 pm PT the day before the service will result in no additional fee assessed;
  • Changing (not cancelling) scheduled pet walking-type service between 6 pm and Midnight PT the night before the service will result in a $5 fee, in addition to the cost of the service provided;
  • Changing (not cancelling) scheduled pet walking-type service on same day as service (after Midnight PT) will result in a $7 fee, in addition to the cost of the service provided. 

Cancelling Scheduled Service

Call or text 323-364-8212

  • Cancelling scheduled service prior to 6 pm PT the day before the service will result in no additional fee assessed;
  • Cancelling scheduled pet walking type service between 6 pm and Midnight PT the night before the service will result in a fee equal to 50% of the cost of the previously schedule service;
  • Cancelling scheduled pet walking type service on the same day of service (after Midnight PT) will result in a fee equal to 100% of the cost of the previously schedule service. 

Canceling Pet Sitting or Boarding Service

Call or text 323-364-8212

  • Cancelling scheduled pet sitting or boarding type service prior to 6 pm PT the day before the service will result in no additional fee assessed;
  • Cancelling any scheduled pet sitting or boarding type service after 6 pm the evening before the service will result in a $50 fee.

Holiday Surcharge

This holiday surcharge fee is an additional fee that is provided directly to the pet care professional that performs the service for your pets on these important days. $10 service surcharge applies for all pet care services provided on the following US holidays: New Years Day, Martin Luther King Day, Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve Day, Christmas Day, New Years Eve Day. 

Off-Hours Surcharge

A $10 service surcharge applies for pet walking-type services that are scheduled to occur between the hours of 7 pm and 8 am, 7 days per week.